Returns & Exchanges
We want you to love your Sanrio fashion finds, but if you are not completely satisfied, you can return your items within 30 days of purchase. Please ensure all apparel and accessories are unworn, unwashed, and still have their original tags attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely place your items in their original packaging and attach the return shipping label to the outside of the box.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your return's progress.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing