Frequently Asked Questions
Everything you need to know about your Sanrio fashion favorites.
How do I know which size to order?
Each product page features a detailed size guide. Since our fashion collections range from oversized hoodies to fitted tees, we recommend measuring a similar garment you own and comparing it to our specifications.
What is your return policy for apparel?
We accept returns on unworn, unwashed clothing with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How should I care for my Sanrio embroidered items?
To preserve the quality of the embroidery and fabric, we recommend washing your garments inside out in cold water on a gentle cycle and hanging them to dry.
Do you offer international shipping for fashion collections?
Yes, we ship our adorable apparel and accessories worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products officially licensed?
Absolutely. All items sold on our store are 100% authentic, officially licensed Sanrio products, ensuring high-quality materials and genuine character designs.
Can I change my shipping address after placing an order?
We process orders quickly to get your items to you as soon as possible. You can request an address change within 1 hour of purchase by contacting our support team.